Refund Policy
We prefer exchanges, but we offer refunds in the cases below.
When you can get a refund
- The item you received is wrong, damaged or faulty, and we cannot replace it.
- The item is out of stock after you paid in advance.
- Your order was cancelled before dispatch.
How refunds are paid
Refunds are sent to your bank account, JazzCash or Easypaisa within 5–7 working days after we receive and check the returned item. Delivery charges are refunded only if the mistake was ours.
Cash on delivery orders
If you paid cash on delivery, we will ask for your account details on WhatsApp (+92 300 5170007) to send the refund.
Refusing a cash on delivery parcel without a valid reason may lead to future orders being accepted on advance payment only.